About Us
Rimcoo is an online eyewear store operated by Danyang Endi Glasses Co., Ltd.
We focus on providing eyewear for everyday use, including eyeglass frames, sunglasses, prescription lenses, reading lenses, progressive lenses, and other selected lens options.
From product selection and prescription processing to order preparation, customer support, and shipping, we aim to provide customers with clear information and a straightforward shopping experience.
Our Operations in Danyang
Our eyewear operations are based in Danyang, Jiangsu, China, where product preparation, inspection, prescription lens processing, order handling, packing, and fulfillment-related work are carried out.
This allows us to support different stages of the order process, from checking products and prescription information to preparing orders for shipment.
What We Do
Rimcoo offers a range of eyewear products for different everyday needs.
Our product selection may include:
- Optical eyeglass frames
- Sunglasses
- Prescription lenses
- Reading lenses
- Progressive and multifocal lenses
- Photochromic lenses
- Other customised lens options
For prescription lens orders, customers are required to upload a valid prescription before lens production can begin.
We aim to provide clear product descriptions, frame measurements, lens information, and ordering guidance so customers can better understand their options before placing an order.
Production & Inspection
Eyewear preparation may involve multiple stages of handling, lens processing, assembly, inspection, and order checking.
Depending on the product and lens requirements, frames and lenses may go through different preparation processes before an order is ready for shipment.
For prescription and customised eyewear, additional preparation is carried out according to the prescription information and lens specifications submitted with the order.
Before dispatch, orders are reviewed and prepared according to the applicable product and order requirements.
Equipment & ProcessingDifferent
equipment and processing methods may be used during the preparation, finishing, fitting, and inspection of eyewear products.These processes support different stages of lens and frame preparation before an order is completed.Our focus is on careful handling, practical production processes, and consistent order preparation.
Order Preparation & Inventory
Our team supports different parts of the order process, including inventory management, order review, product checking, prescription order preparation, packing, and shipment preparation. Products and order materials are organised to help our team prepare customer orders efficiently. Before shipment, orders are reviewed and packed according to the applicable product and order requirements. Orders placed through rimcoo.com are generally processed and dispatched from Danyang, Jiangsu, China.
Customer Support
Our customer service team is available to assist with questions about:
- Products and frame information
- Prescription lens orders
- Prescription uploads
- Order status
- Shipping and tracking
- Returns and refunds
- After-sales support
If you are contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.
Email: service@rimcoo.com
Phone: +86 182 6060 1931
Our Approach
We believe customers should be able to understand who they are purchasing from, what they are ordering, how their order will be prepared and delivered, and what to do if they need assistance.
That is why we aim to provide:
- Clear product information
- Transparent shipping information
- Clear prescription ordering requirements
- Clear return and refund conditions
- Accessible customer support
- Careful order preparation
Our Shipping Policy, Return & Refund Policy, Prescription Policy, Privacy Policy, Terms of Service, and other legal information are available on rimcoo.com.
Business Information
Brand: Rimcoo
Website Operator: Danyang Endi Glasses Co., Ltd.
Unified Social Credit Code: 91321181MA2756BB09
Registered and Return Address:
Danyang Endi Glasses Co., Ltd.
No. 90-1, Industrial Park, Danyang Development Zone
Danyang, Zhenjiang, Jiangsu 212300
China
Customer Service Email:
service@rimcoo.com
Phone:
+86 182 6060 1931
Operations Location:
Danyang, Zhenjiang, Jiangsu, China
Customers wishing to return a product should contact us before sending any item back. Please review our Return & Refund Policy for return eligibility and instructions.