Shipping policy
Last updated: September 11, 2026
This Shipping Policy explains how orders placed through rimcoo.com are processed, shipped, and delivered.
Rimcoo is operated by Danyang Endi Glasses Co., Ltd. (“Rimcoo”, “we”, “us”, or “our”).
1. Shipping Destinations
Rimcoo ships to the United States and selected international destinations available at checkout.
Available shipping destinations depend on the delivery address entered during checkout. Before placing an order, customers can view the available shipping options and applicable shipping charges for their destination.
If no shipping method is available for a particular address, we are currently unable to deliver to that location.
Shipping availability may change due to carrier restrictions, customs requirements, local regulations, service interruptions, or other circumstances outside our reasonable control.
2. Shipping Charges
For destinations covered by our standard shipping rates:
| Order Value | Standard Shipping |
|---|---|
| Less than USD 59.00 | USD 6.99 |
| USD 59.00 or more | Free Standard Shipping |
The applicable shipping charge is displayed at checkout before payment.
Certain destinations, products, or shipping services may have different shipping charges. Where a different rate applies, the shipping charge displayed at checkout before the order is placed will apply.
3. Order Processing Time
Most orders that do not require customised lenses are processed within approximately 1–3 business days.
Orders containing prescription lenses, progressive lenses, photochromic lenses, or other customised lens options generally require approximately 2–7 business days for preparation before shipment.
For orders containing prescription lenses, a valid prescription must be uploaded before prescription lens production can begin.
The processing period for a prescription order may begin only after the required prescription information has been received and is sufficiently clear and complete for production.
Processing time is separate from shipping transit time.
Orders are generally not processed on Sundays or public holidays.
Processing may occasionally take longer during peak periods, when prescription information is incomplete or unclear, or when additional information is required to complete an order.
If additional information is required, we may contact the customer using the email address provided with the order.
4. Estimated Delivery Times
After dispatch, estimated standard transit times are:
| Destination | Estimated Transit Time After Dispatch |
|---|---|
| United States | 7–15 business days |
| Canada, United Kingdom, Australia and New Zealand | 7–15 business days |
| Supported European destinations | 7–18 business days |
| Other supported international destinations | 10–25 business days |
Estimated total delivery time consists of:
Order processing time + shipping transit time
For example, an order containing customised prescription lenses may require additional preparation time before the shipping transit period begins.
All delivery times are estimates and are not guaranteed arrival dates.
Actual delivery times may be affected by customs processing, carrier delays, severe weather, public holidays, remote-area delivery, incorrect or incomplete address information, or other circumstances outside our reasonable control.
5. Shipping Origin
Orders placed through rimcoo.com are generally processed and dispatched from our operations in:
Danyang, Jiangsu, China
Rimcoo is operated by Danyang Endi Glasses Co., Ltd.
Our registered business address is also used for approved product returns. However, customers must contact us before sending any item back so that we can confirm eligibility, provide return instructions, and link the returned package to the correct order.
Please review our Return & Refund Policy before returning any product.
6. Tracking Information
After an order has been dispatched, a shipping confirmation containing available tracking information will normally be sent to the email address provided during checkout.
Tracking information may take approximately 1–3 business days after dispatch to begin updating in the carrier's tracking system.
Temporary gaps between tracking updates do not necessarily mean that a shipment has stopped moving.
If tracking has not updated for an extended period, please contact us at service@rimcoo.com and provide your order number.
7. Customs Duties, Import Taxes and Other Charges
International shipments may be subject to import duties, taxes, VAT, customs-clearance fees, or similar charges depending on the destination country or region.
Where a shipping method or checkout information expressly states that applicable import duties or taxes are prepaid or included, Rimcoo will handle those charges as indicated.
Where import duties, taxes, VAT, customs-clearance fees, or similar destination charges are not expressly stated as prepaid or included, they may be charged by local customs authorities, government agencies, or delivery carriers and may be the responsibility of the customer.
Any taxes or import-related charges collected directly by Rimcoo will be displayed or otherwise communicated as part of the applicable order or shipping arrangement.
Because customs rules and import requirements vary by destination and may change from time to time, customers should review any applicable local import requirements before placing an international order.
8. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your delivery information carefully before completing payment.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at service@rimcoo.com.
We will make reasonable efforts to correct the address before shipment. However, we cannot guarantee that an address can be changed once an order has entered processing, customisation, or dispatch.
Rimcoo is not responsible for delivery problems caused by an incorrect, incomplete, inaccessible, or refused delivery address provided by the customer.
If an order is returned and must be shipped again because of incorrect address information or another address-related issue for which the customer is responsible, additional shipping charges may apply.
9. Delayed or Lost Packages
If an order has not arrived within the estimated delivery period, or tracking information has not updated for an unusually long period, please contact us at service@rimcoo.com with your order number.
We will review the available shipping information and, where appropriate, assist with an investigation through the relevant shipping carrier.
International shipments may occasionally experience delays due to customs processing, local delivery services, severe weather, public holidays, or other circumstances outside our reasonable control.
If a shipment is confirmed as lost in transit, we will provide an appropriate remedy in accordance with our Return & Refund Policy, which may include replacement or refund depending on the circumstances.
10. Damaged Packages
If an order arrives damaged, please contact us promptly.
To help us review the issue, please provide:
- Your order number;
- Clear photographs of the damaged product;
- Photographs of the outer shipping package if it is damaged; and
- Any other relevant information regarding the delivery.
Please keep the product and its original packaging until the matter has been reviewed.
Defective, damaged, incorrect, or incorrectly manufactured products will be handled in accordance with our Return & Refund Policy.
11. Multiple Shipments
Products from the same order may occasionally be shipped in separate packages.
If an order is divided into multiple shipments, separate tracking numbers may be provided.
Customers will not be charged an additional standard shipping fee solely because Rimcoo chooses to divide an order into multiple packages.
12. Contact Us
For questions regarding shipping, delivery, or tracking, please contact:
Rimcoo
Operated by Danyang Endi Glasses Co., Ltd.
Email: service@rimcoo.com
Phone: +86 182 6060 1931
Registered and Return Address:
Danyang Endi Glasses Co., Ltd.
No. 90-1, Industrial Park, Danyang Development Zone
Danyang, Zhenjiang, Jiangsu 212300
China
Please note: Customers must contact us before sending a return to this address.
Please email service@rimcoo.com and follow the return instructions provided by our customer service team before mailing any product back.