Shipping Policy

Last updated: September 1, 2026

This Shipping Policy explains how orders placed through rimcoo.com are processed, shipped, and delivered.

Rimcoo is operated by SANGCOO LTD (“Rimcoo”, “we”, “us”, or “our”).

1. Shipping Destinations

Rimcoo ships to the United States and selected international destinations available at checkout.

Available shipping destinations depend on the delivery address entered during checkout. Before placing an order, customers can view the available shipping options and applicable shipping charges for their destination.

If no shipping method is available for a particular address, we are currently unable to deliver to that location.

Shipping availability may change due to carrier restrictions, customs requirements, local regulations, service interruptions, or other circumstances outside our reasonable control.

2. Shipping Charges

For destinations covered by our standard shipping rates:

Order Value	Standard Shipping
Less than USD 59.00	USD 6.99
USD 59.00 or more	Free Standard Shipping

The applicable shipping charge is displayed at checkout before payment.

Certain destinations, products, or shipping services may have different shipping charges. Where a different rate applies, the shipping charge displayed at checkout before the order is placed will apply.

3. Order Processing Time

Most orders that do not require customised lenses are processed within approximately 1–3 business days.

Orders containing prescription lenses, progressive lenses, photochromic lenses, or other customised lens options generally require approximately 2–7 business days for preparation before shipment.

Processing time is separate from shipping transit time.

Orders are generally not processed on Sundays or public holidays.

Processing may occasionally take longer during peak periods, when prescription information is incomplete, or when additional information is required to complete or verify an order.

If additional information is required, we may contact the customer using the email address provided with the order.

4. Estimated Delivery Times

After dispatch, estimated standard transit times are:

Destination	Estimated Transit Time After Dispatch
United States	7–15 business days
Canada, United Kingdom, Australia and New Zealand	7–15 business days
Supported European destinations	7–18 business days
Other supported international destinations	10–25 business days

Estimated total delivery time consists of:

Order processing time + shipping transit time

For example, an order containing customised prescription lenses may require additional preparation time before the shipping transit period begins.

All delivery times are estimates and are not guaranteed arrival dates.

Actual delivery times may be affected by customs processing, carrier delays, severe weather, public holidays, remote-area delivery, incorrect or incomplete address information, or other circumstances outside our reasonable control.

5. Shipping Origin

Orders placed through rimcoo.com are generally dispatched from:

Danyang, Jiangsu, China

Rimcoo is operated by SANGCOO LTD, a company registered in the United Kingdom. Our registered business address and our order dispatch location are therefore different.

Our registered business address should not be used as a return address unless our customer service team specifically instructs you to send a return there.

6. Tracking Information

After an order has been dispatched, a shipping confirmation containing available tracking information will normally be sent to the email address provided during checkout.

Tracking information may take approximately 1–3 business days after dispatch to begin updating in the carrier's tracking system.

Temporary gaps between tracking updates do not necessarily mean that a shipment has stopped moving.

If tracking has not updated for an extended period, please contact us at service@rimcoo.com and provide your order number.

7. Customs Duties, Import Taxes and Other Charges

United States

For orders delivered to the United States, Rimcoo is responsible for applicable import duties, import taxes, customs-clearance fees, and similar import-related charges associated with delivery.

Customers should not be required to pay additional customs or import charges to the carrier or customs authority in order to receive their package.

Any applicable sales tax that Rimcoo is required to collect will be displayed at checkout before payment.

Other International Destinations

For destinations outside the United States, import duties, import taxes, VAT, customs-clearance fees, or similar charges imposed by the destination country or region are not included unless expressly stated otherwise at checkout.

Where such charges are imposed by local customs authorities or government agencies, they are the responsibility of the customer.

Any taxes collected by Rimcoo as part of the transaction will be displayed at checkout before payment is completed.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your delivery information carefully before completing payment.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

service@rimcoo.com

We will make reasonable efforts to correct the address before shipment. However, we cannot guarantee that an address can be changed once an order has entered processing, customisation, or dispatch.

Rimcoo is not responsible for delivery problems caused by an incorrect, incomplete, inaccessible, or refused delivery address provided by the customer.

If an order is returned and must be shipped again because of incorrect address information or another address-related issue for which the customer is responsible, additional shipping charges may apply.

9. Delayed or Lost Packages

If an order has not arrived within the estimated delivery period, or tracking information has not updated for an unusually long period, please contact us at service@rimcoo.com with your order number.

We will review the available shipping information and, where appropriate, assist with an investigation through the relevant shipping carrier.

International shipments may occasionally experience delays due to customs processing, local delivery services, severe weather, public holidays, or other circumstances outside our reasonable control.

10. Damaged Packages

If an order arrives damaged, please contact us promptly.

To help us review the issue, please provide:

• Your order number;

• Clear photographs of the damaged product;

• Photographs of the outer shipping package if it is damaged; and

• Any other relevant information regarding the delivery.

Please keep the product and its original packaging until the matter has been reviewed.

Defective, damaged, or incorrect products will be handled in accordance with our Return & Refund Policy.

11. Multiple Shipments

Products from the same order may occasionally be shipped in separate packages.

If an order is divided into multiple shipments, separate tracking numbers may be provided.

Customers will not be charged an additional standard shipping fee solely because Rimcoo chooses to divide an order into multiple packages.

12. Contact Us

For questions regarding shipping, delivery, or tracking, please contact:

Rimcoo
Operated by SANGCOO LTD

Email: service@rimcoo.com
Phone: +44 7445 682068

Registered Business Address:

SANGCOO LTD
61 Bridge Street, Suite 3330
HR5 3DJ
United Kingdom

Please note: The registered business address above is not a return address.

If you need to return a product, please contact service@rimcoo.com first and follow the return instructions provided by our customer service team.