Terms of service
Terms of Service
Last updated: September 1, 2026
These Terms of Service (“Terms”) govern your access to and use of rimcoo.com and your purchase of products from our website.
Rimcoo is operated by SANGCOO LTD (“Rimcoo”, “we”, “us”, or “our”).
By accessing our website, creating an order, or purchasing a product from us, you agree to these Terms.
Please read them carefully before using our website or placing an order.
These Terms do not limit any mandatory consumer rights that may apply under the laws of your country or region.
1. About Rimcoo
Rimcoo is an online eyewear retailer offering products that may include eyeglass frames, sunglasses, prescription lenses, reading lenses, progressive lenses, photochromic lenses, and other eyewear-related products or services.
Rimcoo is operated by:
SANGCOO LTD
61 Bridge Street, Suite 3330
HR5 3DJ
United Kingdom
Email: service@rimcoo.com
Phone: +44 7445 682068
Orders may be prepared and dispatched from Danyang, Jiangsu, China, as further explained in our Shipping Policy.
2. Eligibility to Use Our Website
By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the age required to enter into a contract in your country or region, you may use the website only with the involvement of a parent or legal guardian.
You must not use our website or products for any unlawful or unauthorised purpose.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, measurements, photographs, colours, lens options, and other information displayed on rimcoo.com are accurate.
However, the appearance of colours and products may vary slightly depending on screen settings, lighting, manufacturing tolerances, or other technical factors.
Eyewear measurements and product dimensions may also have small reasonable variations.
If a product you receive is materially different from its description, defective, damaged, or incorrect, please contact us in accordance with our Return & Refund Policy.
4. Prescription and Customised Eyewear
Certain Rimcoo products may be made according to prescription information or other customised specifications provided by the customer.
Customers are responsible for reviewing and submitting accurate information, including where applicable:
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Sphere (SPH);
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Cylinder (CYL);
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Axis;
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Pupillary Distance (PD);
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ADD value;
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Prism information; and
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Other prescription or lens specifications required for the order.
We may contact you if submitted prescription information appears incomplete, inconsistent, or requires clarification.
Production may be delayed until the required information has been confirmed.
Once production of a customised product has begun, the ability to change or cancel the order may be limited.
Eligibility for returns, exchanges, remakes, and refunds for customised products is explained separately in our Return & Refund Policy.
Nothing in this section limits your rights where a customised product is defective, incorrectly manufactured by us, materially different from its description, or where applicable law provides additional rights.
5. Eye Health and Prescription Information
Rimcoo does not provide medical diagnosis or eye examinations through this website.
Information provided on rimcoo.com is intended to help customers understand our products and ordering process and should not be treated as a substitute for professional medical or optometric advice.
Customers purchasing prescription eyewear should use a valid prescription appropriate for their individual needs.
If you are uncertain about your prescription, experience significant changes in vision, or have concerns about your eye health, we recommend consulting a qualified eye-care professional.
6. Orders and Order Acceptance
Submitting an order through rimcoo.com does not necessarily mean that the order has been accepted.
After an order is placed, we may review it for payment verification, product availability, prescription information, shipping availability, or other information reasonably required to fulfil the order.
An order may be cancelled or declined before fulfilment if, for example:
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Payment cannot be authorised;
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Required prescription information is missing or cannot reasonably be verified;
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A product becomes unavailable;
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A pricing or product-information error is identified;
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We are unable to deliver to the provided address; or
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We reasonably believe an order involves fraud, misuse, or unlawful activity.
If we cancel an order after payment has been received, any amount due to be refunded will be returned using the original payment method where reasonably possible.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate requests received before processing or customisation has begun.
However, once an order has entered production, customisation, or shipment, changes or cancellations may no longer be possible.
Additional conditions applicable to returns and refunds are described in our Return & Refund Policy.
8. Prices and Payment
Product prices are displayed on rimcoo.com in the currency shown to the customer.
Prices may change from time to time, but a change in price will not normally affect an order that has already been accepted and paid for.
Any applicable shipping charges and taxes collected by Rimcoo will be displayed during checkout before payment is completed.
Customers are responsible for reviewing the total order amount before submitting payment.
Available payment methods are displayed at checkout.
We may use third-party payment providers to securely process payments. Rimcoo does not independently store complete payment-card information where payment processing is handled by an authorised payment provider.
9. Taxes, Duties and Customs
Shipping charges, import duties, customs charges, and taxes are handled in accordance with our Shipping Policy.
For deliveries to the United States, Rimcoo is responsible for applicable import duties, import taxes, customs-clearance fees, and similar import-related charges associated with delivery.
For other international destinations, customers may be responsible for import duties, VAT, customs charges, or similar fees unless expressly stated otherwise during checkout.
Any applicable taxes collected directly as part of an order will be displayed before payment.
10. Shipping and Delivery
Orders are shipped according to the destinations, processing times, estimated delivery times, charges, and other conditions described in our Shipping Policy.
Delivery estimates are estimates and are not guaranteed delivery dates.
Customers are responsible for providing complete and accurate shipping information.
Please review our Shipping Policy for additional information concerning tracking, delivery delays, customs, damaged shipments, and address-related issues.
11. Returns, Exchanges and Refunds
Returns, exchanges, remakes, and refunds are governed by our Return & Refund Policy.
Different conditions may apply to customised prescription products and standard non-customised products.
Our policies do not exclude or restrict any mandatory consumer rights that cannot legally be excluded under applicable law.
12. Availability of Products
Products and services may be available in limited quantities.
We may change, discontinue, or update products from time to time.
If a product becomes unavailable after an order has been placed, we will contact the customer where necessary and provide an appropriate solution, which may include cancellation and refund of the affected item.
13. Promotions and Discount Codes
From time to time, Rimcoo may offer discounts, promotional codes, free-shipping offers, or other promotions.
Promotions may be subject to separate eligibility requirements, validity periods, product exclusions, minimum order values, geographic limitations, or other conditions communicated with the promotion.
Unless otherwise stated, promotional offers cannot necessarily be combined.
We may withdraw or correct a promotion where there is a genuine technical, pricing, or publication error.
14. Website Accounts and Customer Information
Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login information.
You agree to provide current, complete, and accurate information when placing an order.
Please notify us if you believe your account or personal information has been used without authorisation.
Our handling of personal information is explained in our Privacy Policy.
15. Intellectual Property
Unless otherwise stated, the content available on rimcoo.com, including our website design, brand elements, photographs, graphics, text, logos, and other original materials, is owned by or licensed to Rimcoo or SANGCOO LTD and is protected by applicable intellectual-property laws.
You may use our website for personal and non-commercial shopping purposes.
You may not reproduce, distribute, sell, commercially exploit, or misleadingly represent our content as your own without permission, except where applicable law permits such use.
16. Reviews, Feedback and Other Submissions
If you submit a product review, feedback, photograph, suggestion, or other content to us, you confirm that you have the right to provide that material.
Content must not be unlawful, deceptive, abusive, infringing, fraudulent, or harmful to others.
We may moderate or remove user-submitted content where reasonably necessary to protect customers, comply with the law, or maintain the integrity of our website.
We will not knowingly alter legitimate customer reviews in a way that misrepresents the customer's opinion.
17. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping carriers, analytics providers, social-media platforms, or other external services.
Third-party websites and services may have their own terms and privacy policies.
Rimcoo is not responsible for the independent content or practices of third-party websites that we do not control.
18. Prohibited Uses
You may not use rimcoo.com:
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For unlawful or fraudulent activities;
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To provide false or misleading information;
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To interfere with the operation or security of the website;
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To introduce malware, malicious code, or harmful technology;
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To attempt unauthorised access to systems or customer information;
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To violate intellectual-property rights;
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To impersonate another person or organisation; or
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To engage in activity that violates applicable laws or regulations.
We may restrict access to the website where reasonably necessary to address fraud, security threats, abuse, or unlawful activity.
19. Website Availability and Errors
We aim to keep rimcoo.com available and accurate, but we cannot guarantee that the website will always operate without interruption or technical error.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, or availability.
Where a genuine error is identified, we may correct it and, where necessary, contact customers whose orders are affected.
We will not use this provision to avoid fulfilling an order solely because a product later becomes less profitable or commercially inconvenient.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the maximum extent permitted by applicable law, Rimcoo and SANGCOO LTD will not be responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable at the time a contract was formed.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that applicable law does not permit us to exclude.
Your statutory consumer rights remain unaffected.
21. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website, intentional violation of these Terms, or infringement of another person's rights.
This section does not apply to losses caused by Rimcoo's own breach of these Terms or legal obligations.
22. Termination
You may stop using our website at any time.
We may restrict or terminate access where a user materially violates these Terms, engages in fraudulent or unlawful conduct, interferes with website security, or creates a material risk to Rimcoo, our customers, or third parties.
Termination does not affect rights or obligations relating to orders or transactions that arose before termination.
23. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply.
24. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated into them, form the agreement governing your use of rimcoo.com and purchases from Rimcoo.
25. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer-protection laws that apply in the customer's country or region of residence.
Nothing in these Terms deprives consumers of protections that cannot legally be waived under applicable law.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services, legal requirements, or operating practices.
The most current version will be published on this page together with the applicable “Last updated” date.
Changes will apply from the date they are published unless applicable law requires otherwise.
27. Contact Us
If you have questions about these Terms of Service, please contact:
Rimcoo
Operated by SANGCOO LTD
Email: service@rimcoo.com
Phone: +44 7445 682068
Registered Business Address:
SANGCOO LTD
61 Bridge Street, Suite 3330
HR5 3DJ
United Kingdom